Job Description.
At Guardian Technology, we are dedicated to driving innovation and delivering exceptional value to our customers. We thrive on creativity, collaboration, and a passion for transforming ideas into reality. As we continue to grow, we are looking for a Customer Relationship Specialist to join our team and play a pivotal role in building and maintaining strong relationships with our clients. As a Customer Relationship Specialist, you will be the primary point of contact for our clients, ensuring their satisfaction, addressing their needs, and fostering long-lasting relationships. You will collaborate closely with cross-functional teams to understand client requirements and work proactively to exceed their expectations. If you are a customer-focused, empathetic, and results-oriented professional, we want to hear from you.
Key Responsibilities.
- Build and nurture strong relationships with clients, serving as their trusted advisor and advocate within the organization.
- Understand client needs and goals, aligning our products and services to meet their objectives.
- Proactively communicate with clients to provide updates, gather feedback, and address concerns.
- Act as a liaison between clients and internal teams, ensuring effective communication and resolution of issues.
- Collaborate with sales and product teams to identify opportunities for upselling or cross-selling to existing clients.
- Assist in the onboarding of new clients, ensuring a smooth and positive experience.
- Monitor and analyze customer engagement and satisfaction metrics, identifying areas for improvement.
- Prepare and deliver regular client reports and presentations.
Job Requirements.
- Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent work experience).
- 5+ years experience in a customer-facing role, such as customer support, account management, or customer relationship management.
- xcellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Empathetic and client-centric mindset, with a focus on exceeding client expectations.
- Familiarity with CRM software and customer engagement tools is a plus.
- Experience in a startup or fast-paced, entrepreneurial environment is a plus.
What we Offer
- We offer a competitive and rewarding compensation package that reflects your skills and contributions.
- You can expect annual performance evaluations and compensation reviews to ensure your career growth aligns with your achievements.
- Enjoy a balanced work-life with paid holidays, paid sick leave, and parental leave to support your well-being and family needs.
- Possible Remote or Hybrid working on demand.
- Be part of a highly innovative and market-leading company. Here, you'll have the opportunity to make a meaningful impact and contribute to groundbreaking projects that shape the future.
Application Process
- Initial call with our Recruiter
- Take-home challenge
- Team interview with managers.
- Final interview with our CEO.
- Reference check
- Offer
